To Apply

• Please send your resume and a brief cover letter to bwinchell@worldforestry.org by May 2, 2025.
• Only candidates chosen to interview will be contacted. Please no phone calls.

Visitor Services Associate 
Overview
For over half a century, World Forestry Center has worked at the intersection of people and forests. As a nonprofit organization dedicated to creating and inspiring champions of sustainable forestry, we offer experiences that inspire people to value and support the economic, ecological, and social benefits of forests. 

Located in Portland’s beautiful Washington Park, our 20,000 square foot Discovery Museum has something to engage visitors of all ages; visitors that will be learning about the importance of forests and trees from the Pacific Northwest and around the world.

We are accepting applications for a part-time Visitor Services Associate (VSA) who will be part of our team greeting and helping guests visiting the Discovery Museum. The VSA will provide excellent customer service;  process admissions; help with retail operations; and answer questions about the museum and other park attractions. When possible, the VSA will engage with visitors on the museum floor to facilitate their exploration of the exhibits.

Position Responsibilities

• Greet and process admissions for museum visitors while providing exceptional customer service in a welcoming and friendly manner.
• Assist with opening and closing procedures of the admissions desk.
• Assist with retail store day-to-day operations including stocking, processing sales and answering questions about goods.
• Respond professionally and in a timely manner to inquiries via phone and email.
• When available, provide support to Programs Team for special events.
• Liaise with Event Services Staff when needed to ensure organizers of private events in the museum have a successful and safe event.

Qualifications & Requirements

• Outstanding customer service skills and the ability to think creatively around customer service situations that result in positive outcomes.
• The ability to deal with unexpected situations calmly and professionally.
• Basic computer knowledge. Experience with Word and Excel preferred.
• Work well in a small team that is part of a larger organization.
• The ability to lift 15lbs and be physically able to walk a 5.5 acre campus. As well as bending down and ladder use.
• Ability to stand for an extended period of time.
• Valid driver’s license.

Details & Compensation

• Twelve hours per week with possible more hours to fill staffing and schedule gaps.
• $18.75 per hour.
• Hours will fall between 10:00am-4:00pm and may include at least one weekend day.
• 401k provided, with 3% safe harbor for all employees and 1% match provided for all contributing employees
• Paid sick time.
• Reciprocal access to other area attractions, such as Portland Japanese Garden, Portland Art Museum, and the Oregon Zoo.

World Forestry Center is an equal opportunity employer and does not discriminate in its selection of candidates for employment based on race, color, national origin, religions, sex or sexual orientation, marital status, disability, age, military service, family medical history, legal source of income, gender identity, political affiliation, or family leave obligations.